PDF Download Instructions & Troubleshooting Tips

11/2022: This bug is specific to build 1.04a. It will be addressed in the next build. In the meantime, the fix is to uninstall the app and reinstall it. We are still gathering info for our developer on this bug. Please let us know if this work around is not working for you.

This was addressed in build 1.04. Please update your ATG PDF Reader to the most recent version.

This is a known issue with Android phones. It happens most frequently when a user uninstalls and reinstalls the ATG app. Android retains the PDF file from the previous install and a conflict arises when reinstalling the app. This is how to fix it:

• Close The A.T. Guide App
• Go to the My Files > Downloads folder on your Android device
    
• Delete any files you find there that start with, “wc_order_ …2022.pdf”
  
• Re-open The A.T. Guide App
• Tap the “…” in the top right corner of the book cover to re-download the PDF.
  
• Wait a moment and open the 2022 guide once again by tapping the book cover.

If the problem still persists, please contact us right away so we may further troubleshoot.

1. Refresh your purchase history, and activate your recent purchase:

• Go to your “SETTINGS” panel in your ATG PDF Reader App.
• Tap, “Past Purchases”.
• Tap the  on the top right side above your list of past purchases to refresh your list.
• Your newest purchase will appear at the top of the list.
• Check the items in the list you would like to show in your app library. Unchecking items does not delete them permanently from your account. It simply hides them.

2. Make sure you used the same user account with which you purchased your PDF. Some people unintentionally create multiple accounts. If you need assistance consolidating your purchase history to one account, please contact us.

Email or call us and we will be happy to send you your correct username and send you a link to reset your password.

In both the iPhone and Android versions of The A.T. Guide PDF Reader App, the highlighter can have trouble highlighting several lines of text. This is a limitation we have to live with to be able to offer annotations, a mileage log, and a highlighter. We prioritized the functionality of the other higher value features while still being able to offer all three functions. The work around is to keep your highlights simple. If you can not highlight as much as you want in one highlight, use a few smaller highlights.

Your last attempt to download the latest version of the PDF did not complete.

• Make sure you have a good internet connection.
• Go to the library screen of your app.
• Tap the “…” in the top right corner of the book cover tile.
• Tap, “Re-download latest PDF version”.
• Wait for about 10 seconds then tap the book cover to open the PDF.

You have 5 attempts to manually download the file to your computer or mobile device (A.T. Guide app logins do not count towards your download count).

• If you have had trouble and have depleted your downloads without success, email or call us for assistance and we will be happy to reset your downloads.

Your download is not completing. A successful download will result in seeing the file on screen.

• The download is approximately 20MB. Make sure you have enough room on your mobile device.
• If your first attempt was not successful, restart your mobile device and make sure you have a strong wifi signal before reattempting the download process.
• Download the file to a computer and then send the file to your mobile device. You may do so by emailing utilizing a cloud file sharing app such as Dropbox, or utilizing a utility such as iPhone’s Airdrop to send the file to yourself.

• Contact us and we will be happy to send you your correct username and send you a link to reset your password.

• Most likely your username is your email address. If your full email address is not working try the part of your email address that comes before the @ symbol.
• Go to https://www.theatguide.com/my-account/, enter your username, and click the “Lost your password?” link.
• Check your email for the link to reset your password.

If you know you received the confirmation email and can not find it:

• Search your email for “Your A.T. Guide order has been processed”. There is a download link in this email.
• Login to your download management console. Click the download link from the list of your past purchases. If you do not see any downloads in your download management console, most likely you are signed in to the wrong user account. For assistance consolidating multiple user accounts, please contact us, and we will be happy to assist you.

If you never received your confirmation email most likely there is a typo in the email address submitted with your order. Email or call us with your correct email address and we will be happy to correct your account username and resend your download link.