VIDEO INSTALLATION INSTRUCTIONS

The Official A.T. Guide iOS PDF Reader App is Live in the App Store

Link to iOS App: https://apps.apple.com/us/app/a-t-guide/id1523722049

Here is our video series for how to use our new PDF Reader. There are 12 very short videos. Tap the menu in the top right corner of the playlist to view the entire playlist and select the topic you would like to see.

Android Users... your app will be available soon. Until then:

Your PDF may be download to your mobile device in 3 easy steps:

  1. Install a PDF reader onto your mobile device (we recommend PDF Reader Pro)
  2. Access your order confirmation email or login to your account downloads, click the download link, and wait until you see the guidebook open on your device.
  3. When you see the guidebook open on your device, click the share icon to send the file to your PDF reader of choice.

A WORD ABOUT PDF READERS:

A PDF Reader is required to use the interactive PDF on mobile devices.We have set rights so that you are able to do anything with the file except copy and paste text and extract pages. Not all pdf readers are created equal. This is why we are in the process of developing our very own reader. Unfortunately, all of our favorite 3rd party readers are having some sort of issue in the 2021 season. Hang in there a little longer Android users... your app is almost done.

PDF MOBILE READER DOWNLOAD LINKS:
iOS: Foxit MobilePDF | Android: Foxit MobilePDF | Windows: Foxit MobilePDF


iOS: A.T. Guide PDF Reader | Android: PDF Reader Pro | Windows: PDF Reader Pro

Hey everyone. Foxit is having some problems with GPS Coordinates and Phone numbers. Please try the app, PDF Reader Pro (Free Edition). The installation steps are the same, just use the different app.

We are in the final stages development for our very own A.T. Guide App. Stay tuned for the release announcement and installation instructions.


3RD PARTY READER TROUBLESHOOTING TIPS

When I click the download link It seems like nothing happens and I never see the file open. Your download is not completing. A successful download will result in seeing the file on screen.

  • The download is approximately 22.7MB. Make sure you have enough room on your mobile device.
  • If your first attempt was not successful, restart your mobile device and make sure you have a strong wifi signal before reattempting the download process.
  • Download the file to a computer and then send the file to your mobile device. You may do so by emailing utilizing a cloud file sharing app such as Dropbox, or utilizing a utility such as iPhone's Airdrop to send the file to yourself.
I downloaded the file to my phone and saw it, but I can't find it now. You have skipped the step of sending the PDF to your PDF reader of choice.

  • Repeat the download process. When you see the pdf, click on your mobile device's share icon and select your pdf reader. After you share it to your PDF reader the file will be stored in that reader for daily use.
  • View our video installation instructions for more information about this step.
I can see the PDF open on my device but do not have the option to share it to my PDF Reader Check to make sure your PDF reader is installed on your device 

  • Check to make sure your PDF reader has been installed on your device
  • If not, click links above to install the app on our mobile device (if already installed, move on to next tip)
  • Restart device and proceed with standard installation instructions

The default designated app on your mobile device for opening a PDF is not reading the share sheet

  • Instead of sharing to your PDF reader, share the PDF to Safari.
  • Once the PDF is open in Safari, resume installation instructions by clicking share and this time selecting your PDF reader.
  • This will use an extra download. If you run out of downloads, contact us and we will be happy to restore your attempts.

If you continue to have trouble you may also share the PDF with a cloud storage service such as Dropbox and then access it with your PDF reader.

  • Make sure your cloud service app is installed on your mobile device and you are logged in
  • Share PDF with cloud service app (In the same manner we suggested you share it with your PDF reader)
  • Open your PDF reader
  • Select "cloud" from the main menu
  • Select your cloud service name from the list
  • Navigate to the A.T. Guide PDF file and select
  • The file will be moved to your documents tab in your PDF reader
I have run out of download attempts but I still do not have access to my file. You have 5 attempts to download the file.

  • If you have had trouble and have depleted your downloads without success, email or call us for assistance and we will be happy to reset your downloads.
I can not find or never received my order confirmation with download link. If you know you received the confirmation email and can not find it:

  • Search your email for "Your A.T. Guide order has been processed"
  • Login to your download management console: https://www.theatguide.com/my-account/downloads/. (Your username is most likely your email address.)

If you never received your confirmation email most likely there is a typo in the email address submitted with your order.

  • Email or call us with your correct email address and we will be happy to correct your account username and resend your download link.
I'm having trouble logging into my account on TheATGuide.com
  • Most likely your username is your email address. If your full email address is not working try the part of your email address that comes before the @ symbol.
  • Go to https://www.theatguide.com/my-account/, enter your username, and click the "Lost your password?" link.
  • Check your email for the link to reset your password.
My username is not working so I am not able request a new password.
  • Email or call us and we will be happy to send you your correct username and send you a link to reset your password.
I'm not able to highlight or make notes on my PDF. We have set rights so that you are able to do anything with the file except copy and paste text and extract pages. Not all pdf readers are created equal. If you are not able to annotate your PDF, change your pdf reader. See our recommendations above.
The Foxit app says that the "Foxit Drive" feature will be retired soon. What should I do?
Foxit Drive is just a feature of Foxit that serves as a cloud. You can disregard this warning because you will not need to use the Foxit Drive. Your PDF document will have been saved under the "Documents" tab, rather than the "Cloud" tab where Foxit drive is. When you are using the Foxit app make sure that you stay on the "Documents" tab. This is where your PDF will go when you copy it to Foxit. If you find yourself somewhere else in the app, you can click on the menu icon in the top left corner of the screen, which has three horizontal lines. Here you will be able to find the "Documents" tab.
 
If you try to enter the Foxit cloud, it will ask you to log in. Keep in mind that to use Foxit for viewing your AT Guide PDF, you will not be required to log in at any time.
The Foxit app is not dialing phone numbers or taking me to gps coordinates.

In 2021, Foxit began having some problems with GPS Coordinates and Phone numbers. Please try the app, PDF Reader Pro - LIte Edition. The installation steps are the same, just use the different app.

We are in the final stages development for our very own A.T. Guide App. Stay tuned for the release announcement and installation instructions.